“Drew was recently requested on an investigation by INSURER who praised him for the ‘exceptional’ work that he had done for them. Drew always conducts his investigations in a professional and thorough manner. Thanks for the great work Drew!” – General Insurance Manager, Panel Firm
"Hope you are well. I just had a call from NAME REMOVED at INSURER. She wanted me to pass on her thanks for a great and very comprehensive report on this NAME REMOVED matter.
“My thanks to you also for your great work on this matter.” - Factual Case Manager, Panel Firm
“My thanks to you also for your great work on this matter.” - Factual Case Manager, Panel Firm
“Great, thanks so much for your help with this one Drew, in particular the manner in which you managed the insured – really awesome work, handled professionally with care and empathy. Thank you!” – Head of Investigations, Panel Firm
"Mighty effort to summarise our long conversation, capturing all the salient points. Signed copy attached.” – Interview Subject
"I've received a very welcomed phone call from NAME REMOVED, Director of above, who passed on his complimentary feedback about Investigator Drew Takken.
Some of NAME REMOVED comments, "He went out of his way for us, understood the impact of his time on our business, sat and listened to us, very thorough, very efficient, knew what he was doing, been here several times already, feedback from staff is also good, hope he'll come out next time."
Could you kindly pass on this feedback to Drew and let him know that we greatly appreciate his good work in the Mackay area." - Factual Advisor, Worker's Compensation Insurer
Some of NAME REMOVED comments, "He went out of his way for us, understood the impact of his time on our business, sat and listened to us, very thorough, very efficient, knew what he was doing, been here several times already, feedback from staff is also good, hope he'll come out next time."
Could you kindly pass on this feedback to Drew and let him know that we greatly appreciate his good work in the Mackay area." - Factual Advisor, Worker's Compensation Insurer
“Appreciate the great work you conduct on our behalf which has definitely been spoken of between the managers here.” – Director, Panel Firm
"Just following up our discussion this morning, I wanted to formally advise you how impressed I have been with Drew Takken for his conduct in the NAME REMOVED investigation.
I was contacted by Drew with 24 hours of the referral and have been regularly kept up to date on the progress of the report. Drew has been very thorough and professional in his approach to the inquiries and has advised me of any potential delay or unusual expenditure well in advance. He has kept me informed of details both pertaining to and peripheral to the inquiry." - Manager Customer Relations, Worker's Compensation Insurer
I was contacted by Drew with 24 hours of the referral and have been regularly kept up to date on the progress of the report. Drew has been very thorough and professional in his approach to the inquiries and has advised me of any potential delay or unusual expenditure well in advance. He has kept me informed of details both pertaining to and peripheral to the inquiry." - Manager Customer Relations, Worker's Compensation Insurer
“Please note NAME REMOVED’s comments below, in addition to that as usual the Investigator Drew Takken [has] done a fantastic job on this file.” - In House Investigator, General Insurer
"Please pass on our appreciation to Investigator Drew Takken.
This claim has been difficult for the Mackay office, particularly managing the expectations of the employer, so much so that the matter has already been reviewed by Q-Comp, and may well escalate to Common Law.
Drew's role in his recent investigation will go a long way to resolve some outstanding relationship issues. The evidence collected by Drew appears to confirm that [our] initial claim decision was correct in the first instance, albeit along with some useful information if we need to defend a common law claim.
Regional areas such as Mackay have traditionally been difficult for quality investigation coverage, and Drew is much appreciated." - Factual Advisor, Worker's Compensation Insurer
This claim has been difficult for the Mackay office, particularly managing the expectations of the employer, so much so that the matter has already been reviewed by Q-Comp, and may well escalate to Common Law.
Drew's role in his recent investigation will go a long way to resolve some outstanding relationship issues. The evidence collected by Drew appears to confirm that [our] initial claim decision was correct in the first instance, albeit along with some useful information if we need to defend a common law claim.
Regional areas such as Mackay have traditionally been difficult for quality investigation coverage, and Drew is much appreciated." - Factual Advisor, Worker's Compensation Insurer
“I'm just dropping you a note to let you know I am really happy with this investigation. Excellent work. Thank you.” – Worker’s Compensation Solicitor
"Great work on this job. As you are well aware it is very rare that we receive positive feedback from the client... so this is particularly great. Well done.
Thanks so much for your help as always - I wish we could clone you!!" - General Insurance Manager, Panel Firm
Thanks so much for your help as always - I wish we could clone you!!" - General Insurance Manager, Panel Firm
"Hi Drew
I am currently on leave … but saw this result and wanted to thank you for the great job.” – Managing Director, Panel Firm
I am currently on leave … but saw this result and wanted to thank you for the great job.” – Managing Director, Panel Firm
“NAME REMOVED and I recently attended the INSURER quarterly performance meeting and NAME REMOVED (from INSURER) spoke about the above claim and what a ‘fantastic job’ you did considering the challenges that you faced during the course of the investigation. I understand some of the interviews you conducted were extremely difficult however you handled these with professionalism, patience and resilience.
I wanted to thank you for your outstanding efforts for not only this claim but for the work you do for INVESTIGATION PANEL FIRM.” - General Manager Investigations, Investigation Panel Firm
I wanted to thank you for your outstanding efforts for not only this claim but for the work you do for INVESTIGATION PANEL FIRM.” - General Manager Investigations, Investigation Panel Firm
“You've been absolutely on point during this investigation. Appreciate all your detailed work. Thank you.” – Claims Officer, General Insurer